Conditions of Use
Scope of our general terms and conditions
All sales and transactions are made exclusively on the basis of the following conditions. Any differing conditions only apply if accepted in advance by us in writing. Our offers are subject to change. The right to correct misprints and errors and other change the content of our website is reserved. By making a purchase, you accept the following conditions.
1. Shipping costs
We ship worldwide with our logistics partner DHL or by forwarding agency.
The costs depend on the weight and the country of delivery. Please refer to the applicable delivery costs from the order processing. The costs for a forwarding delivery can vary greatly depending on the weight and delivery address.
To be on the safe side, please ask us about the actual delivery costs for a forwarding agent.
A delivery as a pure letter is not possible, since there is no insurance cover and no proof of delivery.
Goods available for purchase from us are in stock, unless otherwise indicated. This means that they will be sent immediately after payment is received. If you pay by PayPal or Sofortüberweisung, we will process your order immediately. "Immediately" should be understood to include normal processing times. Your package will be handed over to DHL within 3 days.
If we have make several partial deliveries, we will, of course, only charge you the flat shipping charges once, unless otherwise indicated.
Since we have no public sale or storage rooms, it is not possible to arrange a personal visit and/or product pick-up.
For deliveries to Germany:
all prices quoted include the current statutory value-added tax of 19%.
For deliveries to the EU:
From 1.7.2021 we are legally obliged to collect and pay to the tax authorities the respective VAT that is valid in your country. This amount will be paid to the tax authorities in your country.
The item prices will be automatically displayed with the correct VAT rate after you have logged in to the store.
Note: this regulation concerns the delivery location. For example, if you live in Austria but have your order shipped to a German address, you will only pay the German VAT of 19% instead of the 20% VAT in Austria.
If you are an entrepreneur in the EU with a valid VAT ID (which you are welcome to provide so that we can enter you in the appropriate customer group), you will not pay VAT. (Intra-community delivery)
You will receive an invoice with each delivery, in which the VAT is shown.
For all non-EU countries: the VAT is not applicable, however, when importing into your country, you usually have to pay an import VAT.
3. Notice of right of rescission
Notice of right of rescission
Right of rescission
You have the right to cancel this contract within fourteen days without giving any reason. The rescission period is fourteen days from the date on which you or a third party named by you (other than the carrier) have taken possession of the goods.
To exercise your right of cancellation, you must notify us in writing (i.e. by post, fax, or email) at
Feines Holz / Ulf Henke
Plauener Str. 163-165 / Haus K
13053 Berlin, Germany
Tel. +49(0) 30-554 998 98
Fax +49 (0) 30-554 886 03
Email to info (at) feinesholz.de
clearly stating your intention to rescind this contract. You can sure use the attached rescission template, if you wish, but its use is not mandatory.
The notice of rescission shall be deemed timely if it has been sent before the expiry of the rescission period stated herein.
Consequences of rescission
If you rescind this contract, we shall refund all payments that we have received from you, including delivery costs (with the exception of any additional costs incurred by your optional choice of another mode of delivery other than the least expensive standard delivery offered by use) within fourteen days from the date on which your notice of rescission has been received by us. We will refund the same method of payment that you used for the initial transaction, unless otherwise agreed with you; in no instance, will you be charged fees for this refund.
We may withhold the refund until such time as we have received the returned goods or proof that such goods have been returned, whichever comes first.
You shall return the goods to us promptly and in any event not later than fourteen days from the date on which you notify us that you are exercising your right to rescind the contract. The deadline is met if you send back the goods before fourteen days run out.
You will bear the direct cost of returning the goods.
You will only need to pay for any diminished value of the goods if the deterioration in value is due to handling beyond that which was necessary to ascertain the nature, characteristics and functioning of the goods.
Here you can download our withdrawal form
Exceptions to this right of rescission:
The right does not apply to goods which are not prefabricated and which the consumer normally makes individual choices or decisions in how they are manufactured or which are clearly tailored to the personal needs of the consumer.
1. Please avoid damage and soiling of the merchandise. Please return the goods in their original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please provide a suitable package for adequate protection against damage during transport.
2. Send the goods with the postage prepaid. If possible, please use the parcel service that made the original delivery to you. We will be glad to prepay your return shipping costs in advance if you are responsible for the return.
3. Please note that the process in para. 1 and 2 above are not necessary to exercise your right of rescission.
4. While supplies last
We will only deliver goods ordered while stocks last.
We offer the following ways of payment:
payment in advance, Sofortüberweisung, and PayPal. If you want to pay by credit card, please use PayPal to process your payment.
We will sell to government authorities on account. Please get in touch with us to arrange this.
6. Dimensions and tolerances
Wood is a living material. Changes in relative humidity or temperature (such as during transport or storage) may, in exceptional cases, cause the wood to fade or warp. Despite taking great care in all of our measurements, you must allow for tolerances and variations in measurement for these reasons. These can be differences of ± 1 to 2 mm.
7. Jurisdiction and performance
The place of performance is Berlin. For contracts with merchants and customers from abroad the place of jurisdiction is also Berlin.
8. Retention of title
Until full payment is received for your purchase, the goods remain our property.
9. Copyright laws
The content of this website, in particular all texts, images, graphics, and logos, and how they are placed on this site, is subject to copyright and other laws protecting intellectual property. The author does not grant users any right whatsoever to use, store, or replicate the texts, images and graphics on this website for publicity purposes within the framework of applicable press freedom and copyright laws. Also, any use in a purely private context requires advance written consent!
10. Packaging material
We use the services of Zentek to help us comply with German packaging and recycling regulations. For further information about locations to return our packaging, please contact Zentek directly:
Zentek GmbH & Co. KG
51149 Cologne, Germany
Email dsz (at) zentek .de
11. Severability clause
If any provision of this agreement is invalid, the validity of the remaining provisions shall not be affected.