Cancellation RightNotice of right of rescission
Right of rescission
You have the right to cancel this contract within fourteen days without giving any reason. The rescission period is fourteen days from the date on which you or a third party named by you (other than the carrier) have taken possession of the goods.
To exercise your right of cancellation, you must notify us in writing (i.e. by post, fax, or email) at
Feines Holz / Ulf Henke
Plauener Str. 163-165 / Haus K
13053 Berlin, Germany
Tel. +49(0) 30-98330853
Email to info (at) feinesholz.de
clearly stating your intention to rescind this contract. You can sure use the attached rescission template, if you wish, but its use is not mandatory.
The notice of rescission shall be deemed timely if it has been sent before the expiry of the rescission period stated herein.
Consequences of rescission
If you rescind this contract, we shall refund all payments that we have received from you, including delivery costs (with the exception of any additional costs incurred by your optional choice of another mode of delivery other than the least expensive standard delivery offered by use) within fourteen days from the date on which your notice of rescission has been received by us. We will refund the same method of payment that you used for the initial transaction, unless otherwise agreed with you; in no instance, will you be charged fees for this refund.
We may withhold the refund until such time as we have received the returned goods or proof that such goods have been returned, whichever comes first.
You shall return the goods to us promptly and in any event not later than fourteen days from the date on which you notify us that you are exercising your right to rescind the contract. The deadline is met if you send back the goods before fourteen days run out.
You will bear the direct cost of returning the goods.
You will only need to pay for any diminished value of the goods if the deterioration in value is due to handling beyond that which was necessary to ascertain the nature, characteristics and functioning of the goods.
Exceptions to this right of rescission:
The right does not apply to goods which are not prefabricated and which the consumer normally makes individual choices or decisions in how they are manufactured or which are clearly tailored to the personal needs of the consumer.
1. Please avoid damage and soiling of the merchandise. Please return the goods in their original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please provide a suitable package for adequate protection against damage during transport.
2. Send the goods with the postage prepaid. If possible, please use the parcel service that made the original delivery to you. We will be glad to prepay your return shipping costs in advance if you are responsible for the return.
3. Please note that the process in para. 1 and 2 above are not necessary to exercise your right of rescission.